How To Solve Inscrutable Problems Together
2 Minute Read
In corporate problem-solving and crisis management, the term "collaboration" has become a ubiquitous buzzword, and rightfully so. In our daily work constructing boards, leadership teams, and advisory panels for various clients, we've observed that the most dynamic organizations, ranging from startups to mega brands, embrace "Divergent" or "Contrast Collaboration" to tackle their most ambitious challenges.
Authentic Collaboration involves incorporating diverse opinions that bring varied knowledge and perspectives. A team's composition should mirror the amalgamation of business acumen, technical expertise, and marketplace insights necessary to fulfill your company's purpose.
Successful Collaboration demands hard work, passion, and, occasionally, thick skin.
Avoiding Misfires:
A small group of like-minded leaders within the same business discipline is unlikely to yield innovative outcomes. Our experience has shown that cross-functional Collaboration in small groups helps dismantle silos and transcends hierarchical barriers.
Open Collaboration involves a broader group of individuals seeking opinions, akin to an open forum. This process is effective for company-wide announcements, policy changes, product launches, mergers and acquisitions, and communication strategies.
On the other hand, Closed Collaboration entails assembling a panel chosen explicitly for their subject matter expertise and unique ability to contribute value to decision-making. It might manifest as a task force tackling a specific problem or a cross-functional team formulating strategy or working on product initiatives.
When overseeing Closed Collaboration, having the best players on the roster, each with a clearly defined role aligned with the project's goals and expectations, is crucial. All participants should be working toward a common end goal.
Respectfully challenge and consider the ideas that emerge. Every opinion undergoes a group stress test before implementation.
Allocate uninterrupted time for internal team members to foster deep thinking, free from digital interruptions.
Five Key Takeaways
Diverse Team Composition: Imagine leaders from the supply chain, marketing, finance, IT, and legal fields coming together to address a complex product and supply chain issue. Despite potential discomfort, breaking down territorial boundaries among team members is essential for addressing competitive threats.
Real-Time Feedback: Opt for an Open or Closed collaboration approach and involve individuals who bring the most value to the process. Small groups are crucial, so select your panel thoughtfully.
Define Clear Goals: Establish an acceptable timeline for achieving the stated goal.
External Expertise: Consider incorporating outside specialists or strategic alliances at the right juncture. Leverage established relationships with vendors, consultants, customers, and trusted sources for diverse perspectives.
Foster Open Exchange: Encourage an open exchange of ideas, creativity, and trust within the team. Positively encourage "what if" questions to stimulate innovative thinking.
